Details

  • Salary Competitive

Job Description

Windmill Organics is one of the leading organic food companies in the UK, established over 30 years ago. As a family business, our mission is to protect the well-being of both people and the planet; by providing organic, healthy and innovative products through our 6 brands (Biona, RAW, Amisa, Profusion, Bonsan & Biofair), to customers in over 40 countries across the world.

We are looking for an experienced Quality Assurance Manager who is passionate about food and quality to manage our quality systems both internally and with our contract manufacturers. The role will also involve managing our customer care team of 2.

 

Quality Management responsibilities:

  • Drive food safety and quality standards within the company
  • Agree full product and packaging specifications with manufacturers
  • Ensure robust quality checks are in place
  • Work collaboratively with quality teams at manufacturing sites
  • Investigate product non-conformances
  • Ensure we are complying with product label regulations
  • Implement product and compliance testing processes
  • Audit QA systems and introduce new ones if need be
  • Full responsibility over recalls/withdrawals including facilitating dummy recalls 2x per year
  • Improve and reduce packaging
  • Work with supply chain to improve our sustainability credentials
  • Drive continuous improvement within quality team

 

Team management responsibilities:

  • Manage team of 2 customer care executives.
  • Determine and monitor KPIs. Advise on any queries that may come up
  • Bring external expertise to help improve the customer care team ensuring we are giving first class customer service

 

Requirements:

  • 4+ years’ experience in a Quality role within a food FMCG company
  • Knowledge of food EU/Packaging laws
  • Familiar / trained with BRC and IFS standards
  • In-depth understanding of product quality, QA and QC systems
  • Food Science / related Degree or equivalent

 

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